Legal
Privacy Policy
How we handle your personal data, written to be read rather than skimmed.
Last updated:
Who we are
PlugInSun operates PlugInSun.co.uk and is the data controller for personal data collected through this site.
What we collect
- Newsletter sign-ups: email address, consent status and the records needed to evidence subscription and double opt-in confirmation.
- Rooftop solar enquiries: name, email, phone, postcode, property details, and your consent to be contacted by vetted installer partners.
- Calculator use: the anonymous inputs and results of a calculation, saved only when you choose to save an estimate. No name or contact details are attached.
- Outbound click events: which product link was clicked, from which page, and any campaign parameters. These are not linked to your identity.
- Analytics and session recording: with your consent, Google Analytics 4 measures aggregate page usage (with IP anonymisation) and Microsoft Clarity records page interactions such as clicks and scrolling. Clarity runs with strict masking, so the contents of form fields and other potentially sensitive inputs are never captured. Neither tool loads before you accept the Analytics cookie category.
Lawful basis
We rely on consent for marketing emails, for passing enquiry details to installer partners, and for analytics and session-recording cookies. We rely on legitimate interests for aggregate, non-identifying statistics that help us keep the site useful and accurate.
Sharing
Rooftop enquiry details are shared only with the installer partners needed to respond to your request, and only with your explicit consent. We do not sell personal data.
Newsletter subscriptions are processed by Brevo, our email service provider, to manage double opt-in confirmation, subscription status, email delivery and unsubscribe requests. We do not sell newsletter subscriber data.
Retention
Newsletter records are kept until you unsubscribe, plus a short period to evidence consent. Enquiry records are kept for up to 24 months. Anonymous calculator and click records are retained in aggregate.
Your rights
Under UK GDPR you can request access to your data, correction, erasure, restriction, portability, and you can object to processing or withdraw consent at any time. Every marketing email includes an unsubscribe link. You also have the right to complain to the Information Commissioner's Office.
Cookies
Non-essential cookies are only set after you accept them. See the cookie policy for detail and for how to change your choice.
Contact
Data protection requests can be made through the contact page and are answered within one month.